Indoor, Outdoor & Kids' Trampolines

Dishwasher Door Repair – Heavy Door Falls Freely – Spring Replacement Kenmore 66517483300

Today I’m going to show you how to fix a dishwasher
door that suddenly drops and won’t hold itself up. The problem is actually a broken balance
link and the fix is really something you can do yourself quite easily and it’ll save you
a bunch of money. Let me show you what was happening to my dishwasher. Everything was
great until one day I heard a loud pop sound when I opened up the door. After that, the
dishwasher door wouldn’t stay up and several times I kept dropping the door by accident
because it would just slam open. So I’ll pull the dishwasher out so you can see where the
problem is coming from. On my dishwasher, I need to take out these screws at the top
which secure the dishwasher to the cabinet. Now close the door and underneath here you’ll
see some more screws at the bottom for a cover plate. Now your dishwasher may have screws
in other locations so check around the edges too. Let’s slide off the cover plate off and
reveal the electrical and plumbing underneath. I forgot to tell you that my dishwasher is
a Kenmore Elite and here’s where I found the model number which you’ll need when finding
a replacement part. Ok so the dishwasher is completely unmounted from the cabinet and
it should slide out. Do this slowly because the electrical wiring and plumbing might not
have much slack behind it. Almost immediately you can see the problem with the door. This
cord has separated from the upper part of the balance link connector. I can see some
of the plastic has broken off. Normally this cord is secured tightly to the plastic. And
back here, the other end of the balance link has a large spring attached to it. Replacing
this part is really easy and once I found the part I needed, I was able to buy it from
Amazon for around seven dollars. The kit I got actually comes with a pair of balance
links so you can replace both sides if needed. My kit came with two pulley assemblies and
two cords. Here I can see that I ordered the correct part and now I can quickly change
it out with the old one. On this end, just lift the broken plastic part off like this.
You can see that it has a little channel here in the middle. The new part slides in like
this. I can get rid of the old cord and then detach it from the spring. I’m only going
to replace the cable on this repair because there isn’t anything wrong with the pulley
assembly. The new one does have wheels on the top and bottom that would eliminate any
squeaking when the cord travels over them unlike the old one. The cable goes over these
circular parts in a lazy S shape
and the last thing you need to do is hook the spring to the back of the dishwasher.
That’s it! Here’s how the new balance link looks. It has constant tension on it whether
it’s open or closed. One thing I should tell you, awhile back, my dishwasher door had a
terrible squeaking sound. I just rubbed a little Vaseline onto the cable and the noise
was gone which was quite a relief! But I think that the pulley assembly I didn’t use would’ve
also taken care of the squeak. So now the dishwasher door is holding itself up like
you’d expect it to. The
last thing to do is slide the dishwasher back in and secure it to the cabinet. I hope you
found this video helpful and if you did, please click the thumbs up and don’t forget to subscribe
to my channel for more how to videos and product reviews!

Reader Comments

  1. Thanks, I have a Kenmore which is made by KitchenAid.  I'll take a look to see if I have the same problem.A broken cable.

  2. This might be a dumb question – do I have to disconnect the supply line and drain lines before pulling the dishwasher out? Thanks for a very helpful video.

  3. Excellent video. My wife has gone to pick up the parts. I have the dishwasher out from underneath the counter just waiting for the parts to arrive.

  4. Thank you for posting this. I have a 16692200. The part looks like it's the same as your model. Mine dishwasher seems to be a very tight fit and i'm battling multiple layers of kitchen floors.

    Can't really pull it out as far as you. Did you need to disconnect the hosing and electrical?

    Earlier this year I found this weird 'L' shaped plastic piece laying around on the floor. After examining it a bit, and (i think) is looked broken, I threw it in the garbage. Now I am decided I should fix the dishwasher door. Sure enough, I am now 99.99% sure that mystery part i found earlier this year was from my dishwasher.

    Thanks again for the video. Sears just took and arm and a leg for a refrigerator repair of a part that I could buy online for $5 and fix myself. I had no backup plan for my perishable food, so I had to shell out 100x that $$ amount.

  5. mine wont come out. I see that the string has snapped but for some reason the spring refuses to stretch long enough to let me wrap the string around to 2 circles.

  6. Very helpful, thanks for this. I need to do this to my Electrolux dishwasher, it's been broken for a while and repair companies want to charge $150 + parts for the repair. Now that I know how easy it is, I'll do it myself soon.

  7. Great video! Just one question: You did not need to turn off the electric switch and detach the machine from the water before pulling it out? Thanks

  8. I have a Kenmore dishwasher model 665.13864k601. I recently put in a new tensioner and cord. Everything works well except the door now is too difficult to push down. Also when the door is first opened the door does not even open wide enough to get my hand in there to push the door totally down. How do I make the door go down easier?

  9. Thanks for answering my question. The cable was fed through the pulleys the same way the factory did it and as I found it originally. I attached the tentioner into the same hole that it came out of. After attaching the tentioner this way there were three additional holes that were visible. Can I try moving the tentioner into one of these three holes to try to fix the problem of the door being too difficult to pull down and up?

  10. After removing the cabinet screws and loosening front two feet, the dishwasher is looser but still refuses to come out! I have a Kenmore Elite 665 with lots of play in the hoses, but it still seems hung up on something. No other mounting screws that I can see… grr.

  11. Thank you for making this video, i am going to try this on my 15 yrs old Kenmore dishwasher that just has this door problem for the first time.

  12. Spot on! This was exactly my problem. I am fortunate enough to have a local brick and mortar, family owned business and they had the part. Did both sides. The hardest part? I had to lower the front levelers to get the diswasher out (over the hardwood flooring). Thanks.

  13. Thank you so much for this clear and easy to follow video. You saved me, and many people a lot of money. Sending you good energy. Thanks

  14. just got finished with this repair, myself. luckily, the line wasn't broken; it had just come off and the spring dropped off the catch in the back. it took some doing, but i was able to get it fixed.

  15. Thanks so much for this!! This is our first house and I'm having to learn everything from the ground up. I really appreciate your step-by-step approach!

  16. you "hope i found this helpful???!?!?!" IT WAS GREAT! you did an excellent job. I watch a lot of how-to videos, and just want to tell you what a great job you did on this. i did a search on "broken dishwasher doors" and YOUR's was the FIRST one i ran across, AND it is the SAME dishwasher that we have!!! thank you SOoooo much & keep up the GREAT work!
    Russ from Coral Springs, Florida, USA

  17. Very nice video, my Kenmore Elite is starting to do the same thing so I will at least attempt to do this repair myself. Thanks again!!!

  18. This video helped me figure out what I was doing wrong when I wanted to change the color panels on the front of my dishwasher. Even though your video was about doing a repair, it addressed the problem I was encountering. The owners manual was useless. All it told me was how to tear the machine apart but not to the places I needed to get the screws out . Thanks.

  19. Very good video, I feel I should be able to do this easily. MY only problem is that you must be Superman! I cannot seem to slide mine out of the cabinet like yours. I can't even get it to move. Any tips? Otherwise your video is very helpful, thank you.

  20. Thanks for the video!!

    One question: in my case, the door stays, the issue is it does not reach the final position. It stops like 2 cm before. So it does not stay in the perfect horizontal position, which is very annoying when trying to put the stuff inside the “cart” below (which tends to go back inside).

    Is this due to the same or very similar reason showed in your video, i.e. can I easily fix this in the same way more or less?

  21. My hinge just snapped last night. I was about to call the contractor until I saw your video. Thanks so much for the tip!

  22. I intend to use this video as an example of how an excellent how-to is done for the plethora of poorly-aimed, badly-described,useless ones that clutter YouTube and other internet resources. Thank you so much for your time and effort.

  23. Thanks very much for this easy to follow video. My dishwasher is a Kenmore 665.13862K600 and had the same problem. Biggest hurdle for me was dealing with the very short copper tubing that it was connected to – I had to remove it just to pull out the dishwasher a foot to find the broken link. Replaced it with an 8' flexible hose. There seems to be some debate over whether these are as reliable as copper, but I will live with the risk.

  24. Very helpful video, especially for a DIY newbie like me. Not sure what other videos you've done, but I subbed anyway. If they're as easy to follow as this one, it's a win.

  25. Please show tutorial on opening door of dish washer and door locks, please🙏🙏🏽🙏🏿🙏🏿🙏🏿🙏🏿🙏🏿

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